Our community guidelines ensure a safe, respectful, and enjoyable experience for all users and venue partners.

Guidelines for Users

1. Respectful Behavior

• Treat venue staff and other users with respect
• Use appropriate language at all times
• Be courteous in all communications
• Respect different skill levels and abilities

2. Venue Property

• Handle equipment with care
• Report any damages immediately
• Clean up after yourself
• Follow facility rules and guidelines
• Do not remove equipment or items from premises

3. Safety First

• Follow all safety rules and warnings
• Use equipment properly and as intended
• Report safety hazards immediately
• Don't engage in dangerous behavior
• Supervise minors at all times

4. Punctuality

• Arrive on time for your booking
• Notify venue if running late
• Respect booking time limits
• Don't overstay your allocated time

5. Honest Reviews

• Base reviews on your actual experience
• Be fair and constructive in feedback
• No offensive or discriminatory language
• Don't post fake or misleading reviews
• Focus on the venue, not personal attacks

Guidelines for Venue Owners

1. Accurate Information

• Provide truthful venue descriptions
• Use current, high-quality photos
• List all available amenities accurately
• Update availability calendar regularly
• Be transparent about any limitations

2. Professional Service

• Respond promptly to inquiries
• Communicate clearly and professionally
• Honor all confirmed bookings
• Resolve issues fairly and quickly
• Maintain high cleanliness standards

3. Fair Pricing

• Set reasonable, competitive prices
• No hidden fees or surprise charges
• Honor quoted prices for bookings
• Be transparent about additional costs

4. Safety & Maintenance

• Maintain safe playing conditions
• Keep equipment in good working order
• Perform regular safety inspections
• Address maintenance issues promptly
• Have proper insurance coverage

5. Customer Privacy

• Respect customer information
• Don't contact customers outside platform
• No unauthorized use of customer data
• Maintain confidentiality

Prohibited Activities

For Everyone:

• Discrimination based on race, religion, gender, age, disability, etc.
• Harassment, bullying, or threatening behavior
• Fraudulent or deceptive practices
• Illegal activities of any kind
• Spam or unsolicited commercial messages
• Attempting to circumvent platform fees
• Creating fake accounts or reviews
• Sharing account credentials

Reporting Violations

If you witness or experience guideline violations:

• Report through the platform immediately
• Provide specific details and evidence
• Include screenshots or photos if relevant
• Our team will investigate within 24-48 hours
• You'll receive updates on the resolution

Consequences of Violations

Appeal Process

If you believe action was taken in error:

1. Submit an appeal within 14 days
2. Provide relevant evidence or context
3. Our team will review within 5-7 business days
4. Decision will be communicated via email
5. Appeal decisions are final

Contact Us

For questions about community guidelines or to report violations: community@sporthub.com